Submit and track a support request

Submit and track a support request

Applies to: Direct Supply solutions and resources noted; steps may vary by product.

Overview

This article explains how to perform submit and track a support request in the context of Support, Training & Webinars.

Prerequisites

• Appropriate role/permissions for the action
• Access to relevant Direct Supply site or tool (e.g., Store, TELS, Designer Link)

Steps

1. Open the page or module for submit and track a support request.
2. Complete required fields; validate selections or attachments.
3. Save or submit for approval, as needed.

Verify

• Confirm expected results (e.g., order status, report output, saved settings).
• Check any downstream outputs (e.g., quotes, PM tasks, invoices).

Troubleshooting

• Review validation messages and correct data.
• If issues persist, capture screenshots and contact Support.

Note: This demo content is structured to showcase Zendesk features.